Troubleshooting

Most issues fall into one of these categories. If none of these help, reach us from the support page.

iCloud isn’t syncing

• Confirm you’re signed into iCloud on both devices (Settings → your name).
• Confirm iCloud backup is toggled on in Maxtopia settings on each device.
• Make sure iCloud Drive is enabled for Maxtopia (iOS Settings → your name → iCloud → see all apps).
• Give it a few minutes on a good connection — sync runs in the background.

Apple Watch sessions aren’t appearing

• Keep the Watch and iPhone near each other after a workout so they can sync.
• Confirm the Maxtopia Watch app is installed (Watch app → Available Apps).
• Restart both devices if a session seems stuck.

A .maxtopia file won’t open

• Make sure Maxtopia is installed and updated.
• Tap the file and explicitly choose Open in Maxtopia from the share sheet.
• If the file came from an old app version, update Maxtopia — the format is backward compatible, so current versions open older files.

A purchase isn’t recognized

• In Maxtopia settings, tap Restore purchases.
• Confirm you’re signed into the same Apple ID that made the purchase.
• Subscriptions are managed in iOS Settings → your name → Subscriptions.

Still stuck?

Send us the details from the support page — what you did, what you expected, and what happened. Including your device and app version helps.